Stech Group Return Policy
At Stech Group, we are committed to customer satisfaction. If you are not completely satisfied with your purchase of a physical product, please review our return policy below:
Eligibility for Returns
- Timeframe: You may return physical products within 30 days of receipt for a refund or exchange.
- Condition: Products must be new, unused, and in their original condition, including all original packaging and accessories.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Any item that is used or not in its original condition
- Customized or personalized products
- Digital services or subscriptions
Return Process
- Contact Us: Email our Customer Service team
here to initiate a return request. - Approval: Once approved, you will receive return instructions and a return authorization.
- Ship the Item: Pack the product securely in its original packaging and ship it to the provided return address.
- Refund or Exchange: Upon receiving and inspecting the item, we will process your refund or exchange within 5-7 business days.
Shipping Costs
- Defective or Incorrect Items: Stech Group will cover return shipping costs for items that are defective or shipped in error.
- Other Returns: For all other returns, the customer is responsible for return shipping costs.
Refunds
Refunds are typically processed within 5-10 business days after the return is received and approved. Original shipping costs are non-refundable.
If you have any questions or require further assistance, please contact our Customer Service team.
Stech Group